FAQ

How to buy our cases

We exclusively sell our products through specialized retailers. You can find these at www.jakob-winter.com/dealers or use the links directly on product page

Please contact us at: support@jakob-winter.com and our sales representatives will help you out

Our dealers can order every case we have available from us. If your dealer cannot order these cases for you, please contact support@jakob-winter.com and we will find a solution for you

Repairs

Generally the store where you purchased your product is in charge of supporting you in finding an adequate solution. Please contact them for help. If they do not provide adequate help, please contact us at support@jakob-winter.com

We want to make sure that your cases live a long life, even after all guarantees / warranties have expired. Please contact us at support@jakob-winter.com to get help and a quote for repairs

Become a retailer

Great to hear, we are always looking for amazing retailers that help us get our products to every customer in the world. Please contact us at dealers@jakob-winter.com

After contacting us to become a dealer, our sales representative will get in touch with you on all details

Yes of course, we can provide you with a whole range of materials including high resolution product pictures, data sheets, marketing materials and catalogues

Influencer / Endorser

We do! We work with selected partners worldwide. Please send an inquiry to media@jakob-winter.com with information

Product Questions

All our product pages list the outer and inner measurements of our cases. If you are still not sure whether your instrument fits, please send us an E-mail to support@jakob-winter.com and we will try our best and pool our 125 years of experience to find out whether your instrument fits

Sorry - we do not make customizations for specific instruments. For OEM / Private Label solutions, please contact us at info@jakob-winter.com

OEM / Private Label

We work with many of the best known brands in the music industry as well as some of the best known brands worldwide. Happy to support your company on developing a great case for your product. Please contact us at info@jakob-winter.com

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